TWA is one of the fastest growing BPO for the worldwide online selling companies. We provide a unique blend of services for online customer support. TWA assures you a conversion ratio 50% to sales for the number of visitors to for your website on a day to day basis. TWA BPO is successfully providing Email Support, Live Web Chat support, Content Management and Search Engine Marketing for all its clients through an offshore delivery business model. Our latest and sophisticated technology allows us to deliver reliable methodology to our clients to make their marketing cost effective

Voice Based Services

Customer Support
We ensure customer 'satisfaction', by building loyalty, creating opportunities and providing dedicated 24x7 services.
We at TWA, via our customer support, will help our clients establish benchmarks in world-class customer service. At TWA, every agent/associate strives to bring exceptional experience to the client's customers and provide first contact resolution. Our host of customer care services helps in establishing and maintaining 'customer relationship management'. We provide exceptional experience in:

Tele Marketing
We generate leads and add value via agents having necessary expertise in generating leads.

We at TWA provide inbound and outbound calling services to our clients. Call Center outsourcing services such as increased calling capacity, global coverage, rapid inquiry response and increased data validity, are provided to our clients in a cost effective environment.

Non Voice Based Services

E- Mail Services
Email is now a much more common option customers use to contact customer or technical support. This method of contact is considered a timesaver, especially when a customer is seeking an answer to a "simple" question. Email lets customers avoid the time it takes to make a phone call and, potentially, wait on-hold for help. Email is also effective when sharing in-depth information that might seem complicated when provided via telephone.
In addition to providing customers an option for quick support contact, savvy companies recognize that answering email in a timely fashion can prevent a more costly phone call later. However, as more and more companies are deflecting voice calls to electronic channels such as email, the volume of correspondence has become substantial. As a result, companies have discovered the efficiency and cost-effectiveness of using a dedicated, specially trained staff to handle the influx of customer email.
As an experienced email support provider, we can help you develop an email strategy that works for your organization. As with our voice and chat support, we deliver a world-class email experience for our clients and your customers. And just as importantly, we provide that superior experience at extremely competitive rates.

Chat Services
Online chat is the next wave in providing affordable, effective, and efficient customer support. In just a few short years, chat has evolved from a popular cultural phenomenon to a viable business support tool. A combination of characteristics makes chat a particularly useful support tool:

According to a recent Forrester Research Finance Online Study, a high percentage of online customers said they like chat because it is faster and easier to use than the telephone. They like the fact that they can cut and paste information into a chat window, and that the chat format gives them more time to formulate their thoughts. 74% said they would use chat again as a means of customer support.
Unlike the one-call-at-a-time approach of telephone support, chat agents can handle multiple chat sessions simultaneously, saving companies both time and money.